If you’re a facility manager, you understand the importance of staying on top of floor maintenance. But how much do you think about your floors? Do you ignore them or take them for granted? Or do you take the time to learn about new techniques, innovative products and systems as they reach the market?
Whether carpet or one of the many hard floor options, a properly planned and executed floor maintenance program is key to having well-kept floors while saving time and money. A floor care program consists of a regular floor care cleaning schedule, quality products and properly trained staff. Not convinced? Here's how those three elements of a good floor care program will reduce your costs.
3 Elements in a Floor Maintenance Program That Will Save You Money
Training doesn't have to be cost prohibitive. In March, Dalco hosted its annual customer “Hard Floor Care” seminar. Presented by 3M and Tennant Co, customers took time to learn about low maintenance floor finishes for vinyl flooring, great stripping tools, tips and tricks, and what is hot on the technology side of things. If you missed this info-packed session, don’t wait until next year, call your Dalco Rep. You can schedule a one-on-one floor assessment or even request an onsite, facility-specific training session with your staff. We’ll bring the teachers and tools, you provide the floors.
At Dalco, Floor Care is serious business. The decision on floor care doesn't have to be scary or a potentially expensive science experiment. With products and equipment from the most trusted brands in the world available to Dalco customers, our professionals have the tools to assess the floors of your facility, and recommend "First in Class" options!
What you need to know as a trainer.
Industries and jobs are always changing. It's these changes that affect your company's ability to develop and grow. That is why keeping your work force on top of all of these changes, by advancing their knowledge and skills with training, can be a challenge but is a crucial part of business. Training is an essential componenet to retain employee efficiency, effectiveness and job satisfaction.
This makes training a continuous process and we realize that in order to succeed companies pull trainers from many different roles in a company. That is why last month, here at Dalco, we hosted a "Training the Trainer" educational seminar to give all types of training staff the resources for effective training. Whether you are employed as a trainer, a manager that takes on the task of training your staff, or a coworker stepping in to train a new hire on the go; we wanted you to know what makes up an effective training method to help you succeed. Spartan Chemical's Training Expert, John Schauff, Director of Government Services & Training, presented at our seminar about best practices to utilize while training employees. As I expand on below, there are five training practices that make up the fundamentals of a good training technique.
1. Get to know your audience.
Knowing your audience is a necessity when training. Each employee is unique and will learn slightly differently than others. Being able to tell how your audience is going to react to your training will help you effectively reach each employee. Three main qualities will create differences between employees that you'll need to pay attention to while training: their current knowledge of the job, their experience level in the field and their individual learning style.
Job knowledge - Already having knowledge about the company or job will be an advantage to current employees or those moving positions within the company. New hires will need the extra company background information and more specific information as pertains to department goals, building placement and coworker assistance.
Experience level - Different experience levels will affect your specific task training. Employees that come from a history of similar jobs will have more knowledge of basic tasks. What these employees may think of as commonsense may be completely new to another less experience employee. Make sure not to make assumptions about which tasks are simple or more difficult.
Learning style - By covering all learning styles in your training procedure you can make sure that no one is left behind. Knowing how each employee will learn best will help you direct that type of training towards them, providing the most effective training. Some employees will really pick things up with dialog and others will need to see the process or try it out themselves.
2. Use open dialog and relatable content.
When first discussing the training content, it's best to create a dialog with those you're training. having open conversation will help an employee relate to the subject matter. After your explanation, crate this dialog by asking open-ended questions to get employees thinking critically about the subject. You may be surprised by the questions and other relevant topics that come up. Also, providing examples of situations that may occur on the job or in everyday life will help make topics relatable and easier to understand.
3. Demonstrate how to perform each task.
By providing a demonstration of your training task you are utilizing the visual aspect of learning that is important for many people. this helps reinforce the training that has been previously discussed. When walking through the motions and steps of a particular task, make sure to lead by example in order to provide the best outcome. Pay attention to detail as some employees will not have the same past experience and may not know what other employees consider commonsense.
4. Implement immediately and then repeat, repeat and repeat.
After demonstrating, have each employee walk through the process themselves. Implementation in a real situation and practice completing the task are the most effective ways to accomplish learning retention. Continue to practice the task as many times as is necessary for accuracy. Repetition creates natural tendency in everything we do.
5. Ask for constructive feedback.
Always remember to ask your employees for feedback on how you're doing as a trainer. This is the best way to fine tune your training technique and improve the training experience for other employees. By taking both compliments and concerns seriously and adjusting training processes appropriately, you will ensure that you are receiving the most constructive feedback form employees.
These five practices will help you be a more effective trainer within your company. It is good to be aware that not all training can be provide from within a company. It's always helpful to look for other outside training opportunities for your employees that you might not have the expertise to train from within. Keep an eye out for industry conferences, seminars and webinars. At Dalco we are proud providers of all different types of training within the facility maintenance and janitorial industry. You can count on us for on-site training, equipment and chemical demos as well as educational seminars on all sorts of topics. Contact us today to find out our upcoming training happening near you.
Three key benefits of investing in cleaning that can increase your business' bottom line
Budgets have been tightening across most industries, but universally employees that work within facility maintenance witness this more than most because cleaning tends to be the first budget affected. With a growing social need for cleanliness, it can be hard to accommodate this call for a higher quality of work while companies are continuously reducing the time and funding allocated to these tasks. So how do we combat this? By teaching the ability to quantify and communicate the unidentified returns facility maintenance brings to every company's bottom line.
It is time to stop thinking of cleaning as an expense and instead begin to think of it as an investment.
The American Institute for Cleaning Services, ISSA, is the leading worldwide association dedicated to supporting the cleaning industry community. They recently completed a study, The Value of Clean, which explains why reducing a facility maintenance budget can have dangerous effects. Not only do reductions risk accumulating additional personnel costs but it even can cause missed potential revenue from customers.
The following key benefits expose the necessity to support investing in a facility maintenance program at your facility.
Benefit #1: Increases employee productivity and reduces company personnel costs
There is a significant cost to every employer when employees are absent because of illness or if employees come to work sick. Investing in cleaning will decrease these occurrences by protecting employees’ health. This will reduce personnel costs due to less requests for sick leave. It will also help retain employee productivity that may have been otherwise compromised due to being sick at work.
Benefit #2: Retains customer base and improves customer satisfaction
A critical factor of doing business with a company in most consumers’ eyes is the cleanliness of the building and the atmosphere this creates. Establishing a clean facility will provide your customers with a comfortable environment, therefore, keeping them in the building for longer periods of time. It also makes a positive impression which will keep them coming back.
Benefit #3: Extends the life of building assets and postpones replacement costs
When maintenance and cleaning get pushed to the back burner assets like carpeting or hard flooring can take a turn for the worst. Fortunately, even just a slight increase of investment in cleaning can greatly extend the use of building assets for several years.
By investing in your cleaning program you will begin to see the effects these benefits have on your company’s bottom line. To begin evaluate your facility for improvements you can make in your cleaning program today and in the future.
Need some direction? Dalco representatives are trained to help you find the best cleaning practices and programs specific to your facility. If you are interested in a complimentary facility audit contact a Dalco representative for more information.
Check out ISSA’s full study that explains even more benefits of investing in cleaning.