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Dalco Product Return Policy

This policy applies to return requests $25.00 or higher, please work with your account manager for returns under $25.00.

A return authorization number is required before merchandise is returned to Dalco. Credit will not be issued for unauthorized items returned to Dalco. Merchandise returned without authorization is subject to refusal and may incur additional processing fees. To request a return authorization, call customer service at the number(s) listed below. Please have the original invoice, order number or PO number and item numbers you would like to return available when you call.

In most cases, Dalco will issue full credit for stocked product if contacted for an RGA within 90 days of receipt and if the product is received in its original, saleable packaging. Dalco Customer Service will notify you if an approval needs to be obtained.

Stocked product returned between 90 days and six months after receipt will be assessed a 15% restocking fee. Returns are not accepted after six months from date of receipt. Product must be in its original, saleable packaging.

Returns of non-stocked product are subject to approval, if approved they are subject to at least a 25% restocking fee plus applicable freight costs to return to the manufacturer. Product must be in its original, saleable packaging.

Defective or damaged product return requests must be made within 15 days of receipt.

As of June 30, 2015 non-GHS compliant product will not be accepted for return or credit.

Branch

Address

Toll Free

Phone

Fax

New Brighton, MN 300 5th Ave NW, New Brighton, MN 55112 800-950-1975 651-604-2966 651-604-2961
Duluth, MN 4133 Stebner Rd, Duluth, MN 55811 800-627-5195 218-729-6551 218-729-6520
Rochester, MN 42 Wood Lake DR SE, Rochester, MN 55904 800-666-0958 507-288-3388 507-288-0085
La Crosse, WI 3132 Berlin Drive La Crosse, WI 54601 800-456-6419 608-781-2534 608-781-2956
Marshfield, WI 3500 Air Park Road, Marshfield, WI 54449 800-236-2767 715-384-2767 715-387-2999
Marquette, MI 475 River Park Circle, Marquette, MI 49855 800-491-0098 906-228-6350 906-228-6691
Sault Ste. Marie, MI 2660 Ashmun, Sault Ste. Marie, MI 49783 800-491-0098 906-635-7150 906-635-7152

*Revised May 2015

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